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Customer Information
How to order
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Once you have found the products you were looking for, select the quantity and click on the ‘add to basket’. Once you have added all of your items to your basket, click on the ‘buy now’ button on the shopping basket page. You will then be required to complete your details, the delivery address and the cardholder’s details. Your order is then almost complete, please click on proceed and complete your payment details within the secure payment area. Again, all fields marked with an asterisk must be completed. You can pay by most major credit and debit cards and your details will be encrypted to keep them secure. After completing your payment details, select ‘finish’ to place your order. We will send you an email confirming that we have received your order and contact you again to confirm when delivery will be.
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All transactions are carried out over a secure connection and all payment information is encrypted for your security. We will carry out an offline authorisation of your card and debit your account once it has cleared.
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Your card will not be charged until your order is ready for dispatch unless the
order is a non-stock item in which case we will require a 50% deposit.
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All prices include V.A.T at the standard rate. (V.A.T is not payable for
customers residing in non E.U. countries)
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Our sales team at Abbey China are always happy to help should you encounter any
difficulties ordering on line. Please contact us on 01935 816662.
Postal Cost
Our postal charges for. England, Wales and Southern Scotland is £5.00 for orders up to £50.00, and £8.00 for orders over £50.00.
Please contact us for postal charges to other areas of the British Isles and
other countries
Delivery Time
When we receive your order we will issue an order confirmation, which will
include an estimated delivery time. For stock items we can deliver within a few
days. Items to be ordered will take on average about 28days.
PRICING/PAYMENT
Whilst we try to ensure that all prices on this Web site are accurate and correct, errors may sometimes occur. If we discover an error in the price of the goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a refund in full.
Returns Policy
Orders may be cancelled at any time within the cancellation period. The
cancellation period begins on the day the order is placed and ends on the
expiry of 7 working days after delivery. A refund will be given within 30days
of the goods being returned. The cost of returning goods that are not subject to a quality
complaint or order error on our part is the responsibility of the customer.
The customer is also responsible for the safe return of the goods in their
original packaging.
Order cancellations may be advised by the following.
By email – sales@abbeychina.co.uk
By telephone +44(0)1935 816662
By mail to Abbey China, 25 Cheap Street, Sherborne, Dorset DT9 3PU
This does not effect your statuary rights.
Damaged Goods
In the unlikely event of breakage in transit we ask you to inform us as soon as
possible so that we can arrange replacements. We may ask for a photograph of
the damaged items to give to our insurers, who may wish to inspect them, so
please hold on to the pieces and the packaging until we settle the claim.
Full terms and conditions available on request.
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